ModMed’s all-in-one software platform for specialty medical practices empowers providers to focus on patient care rather than back-office processes. With offerings that span electronic health records, practice management, and revenue cycle management, ModMed is committed to delivering seamless solutions for healthcare professionals.

Aligning tone and messaging across the company

As ModMed experienced rapid growth, maintaining the quality and consistency of its communications became a critical priority. CEO Dan Cane recognized that inconsistencies in tone, style, and clarity could undermine the company’s reputation and its ability to exceed customer expectations.

“We want to create delight, which happens when we’re exceeding expectations,” Cane explained. “But exceeding expectations is hard to do if you’re sending out information that’s hard to understand.” 

Given ModMed’s responsibility for sensitive health data, the organization also needed solutions that adhered to strict privacy and security standards. Every tool the team uses must be secure to safeguard patient and organizational data and ensure compliance with privacy laws.

The solution to improve professionalism and clarity 

To ensure their communications reflected the same excellence as their products, ModMed turned to Grammarly. By investing in Grammarly’s AI-powered writing assistance, the company aimed to improve the professionalism, clarity, and efficiency of its written communications across teams.

Grammarly’s real-time writing suggestions empowered ModMed employees to align their writing with the company’s tone and style guide. This enabled them to produce polished, consistent content more quickly and effectively.

“I’ve always found that Grammarly improves my writing quality. It articulates my thoughts much more clearly in my documents, emails, and chat,” Cane said. “The clearer and more concise my team can be, the more time they save and readers save because they understand the information immediately.”

Grammarly’s enterprise team features helped ModMed teams create high-quality content with minimal friction. For example, the marketing team leveraged Grammarly’s AI tools to generate on-brand first drafts faster, while engineering teams used it to simplify technical language while maintaining empathy. As ModMed’s VP of Engineering, Mihai Fonoage, puts it: “It’s an exceptional tool that enhances my writing and boosts my confidence as a communicator.”

Moreover, Grammarly’s secure platform met ModMed’s stringent privacy requirements, including SSO and Managed Mode functionality, ensuring sensitive data remained protected.

28X ROI: Grammarly’s organization-wide impact 

By integrating Grammarly across teams, ModMed empowered employees to communicate more effectively while saving significant time. Each content creator saved an average of 39 minutes a day, translating to over 158 hours annually per user and more than 108,875 hours saved company-wide each year—an impressive 28x ROI.

Grammarly also enabled the ModMed team to:

• Achieve a 69% improvement in written communications, leading to faster alignment and fewer misunderstandings.
• Transition to more asynchronous work with fewer meetings, thanks to clearer writing and more impactful collaboration.
• Boost confidence among team members by providing tools that ensure clarity, conciseness, and professionalism.

“I’m a gen AI evangelist,” says Adam Riff, ModMed CMO. “I love the way it gives people superpowers, so to speak. It takes away work you probably didn’t want to do anyway, like adjusting the tone to sound more professional or finding a new way to say the same thing. Then you can spend more time doing the parts of your job you enjoy.”

“ModMed is all about innovation,” Riff notes. “Everything we design aims to make our clients and team members more effective and efficient. Grammarly plays a big role in helping us achieve that.”

Interested in how Grammarly can help your team save time and communicate more effectively? Contact us to learn more.