Solutions Engineer (Post-Sales)

Grammarly team members who will be collaborating at our San Francisco hub must be based in the United States.

The opportunity

Grammarly empowers people to thrive and connect, whenever and wherever they communicate. Every day, 30 million people and 30,000 teams around the world use our AI-powered writing assistant. All of this begins with our team collaborating in a values-driven and learning-oriented environment. 

To achieve our ambitious goals, we’re looking for a Solutions Engineer to join our fast-growing Grammarly Business team. The role will build Grammarly Business into a thriving global B2B offering, including setting the bar high for impact in key deals and taking the responsibility to accelerate growth.

Your impact

As a Solutions Engineer, you will be responsible for ensuring our customers onboard successfully and see the value of Grammarly Business from day one. You will also help identify expansion opportunities and bring feedback to our Product team. Finally, you will help build out the necessary tools and processes to help Solutions Engineering and Customer Success teams keep customers happy and engaged. 

As a Grammarly Business Sales Engineering team member, you will work collaboratively with your peers to build out this new function. You will define new processes and standards for how future Solutions Engineers will work. You will coach your peers and seek feedback to improve and evolve what you put in place. You will also test your colleagues’ processes and standards and provide feedback on improving what they are building in those areas. 

In this role, you will:

• Work with the largest Grammarly Business customers.
• Ensure smooth and successful customer onboardings.
• Help identity expansion opportunities.
• Inform both product and self-serve roadmaps for Grammarly Business. 
• Be central to building up a successful end-to-end revenue machine. 

We’re looking for someone who

• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Relentlessly sets and pursues short- and long-term goals. 
• Is passionate about working with customers to deepen relationships, find solutions, and grow their accounts.
• Is analytical and able to think through and link Grammarly’s product to the outcomes clients are solving for.
• Enjoys working collaboratively—particularly with Product, Engineering, and Product Marketing teams.
• Works effectively with security, IT, and related teams to ensure client confidence and solve specific client needs.
• Has an understanding or experience configuring SSO, central deployment of applications, and technical knowledge of computer troubleshooting.
• Is experienced with at least one standard network security protocol. (eg. OAuth, OAuth2, SAML, LDAP).
• Communicates effectively.

Support for you, professionally and personally

• Professional growth: We hire people we trust, and we give team members autonomy to do their best work. We also support professional development with training, coaching, and regular feedback.
• A connected team: Grammarly builds products that help people connect, and we apply this mindset to our own team. We have a highly collaborative culture supported by our EAGER values. We also take time to celebrate our colleagues and accomplishments with global, local, and team-specific events and programs.
• Comprehensive benefits: Grammarly offers all team members competitive pay along with a benefits package encompassing superior health care (including mental health benefits). We also offer support to set up a home office, ample and defined time off, gym and recreation stipends, 401(k) matching, and more.

We encourage you to apply

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Grammarly will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. Grammarly is an equal opportunity employer and participant in the U.S. Federal E-Verify program.