When your team is on the same page, customers take notice. Quality communication that retains your brand’s voice and tone creates trust in your customers. Teams with clear communication guidelines perform better and provide better customer service than teams with disjointed and unclear communication guidelines.
Just how important are communication and consistency? Dive into the second part of our infographic series to learn how communication impacts the customer experience.
Grammarly Business provides teams with the building blocks for great communication within your organization and with customers. Learn how Grammarly Business is vital to the success of your organization, and stay tuned for part three—How Communication Varies Across Teams. Upgrade your team to Grammarly Business or contact us to request a demo.
Sources 1. Acquia, Deliver The CX They Expect: Customer Experience Trends Report 2. Accenture, The Bottom Line on Trust 3. NewVoiceMedia via Business Wire, Serial Switchers Report 4. Gartner, 10 Quick Wins to Improve Digital and Self-Serve Effectiveness