The seeds you sow as a business are meant to grow, but scaling up as a company can be a challenge. As technologies rapidly advance, more and more businesses are turning to artificial intelligence (AI) to support faster, more efficient growth.
Not all AI is created equal, however. Implementing the right AI tools for your business’ needs makes all the difference in how effectively you can scale. A perfect match will allow your company to grow as quickly or gradually as it needs to.
We cover some of the best AI tools your company can use to pave a smooth path to future growth. We also examine the role AI plays in scalability and discuss a few predictions for the future.
The top 12 AI tools for business
Here’s a list of Grammarly’s top recommended AI tools for business, organized into four categories: communication, data analysis, organization, and security. These tools were chosen based on quality, reliability, and scalability.
Use these tools to facilitate better internal and external communication by minimizing mistakes and misunderstandings, as well as optimizing workflows.
Digital writing assistant
Improve customer experience and internal communication by up-leveling team writing skills. Align all written communication with an internal style guide for cohesive brand identity.
Customer service software
Collect, organize, and analyze data to personalize the customer experience and route tickets more efficiently. Integrate software with other applications to capture data across all platforms.
Virtual sales assistant
Capture customer interactions across platforms to identify red flags and receive recommendations to proactively prevent churn. Reduce sales cycle length with real-time insights that help close deals more effectively.
Virtual CRM assistant Automate CRM workflows and streamline customer service chats. Provide the best possible customer experience using best practices that the platform “learns” from customer data insights.
AI-powered data analysis tools like these make it easy to aggregate, unify, and utilize information to optimize the customer experience as well as various internal processes.
Data unification platform
Integrate multiple platforms to organize data in one secure, easily navigable access point. Use machine learning to master data at scale in the cloud, and easily integrate Tamr with new and legacy software.
6 Zoho Zia
Automate repetitive tasks as well as report and data generation. Receive suggestions for next steps via customer data analysis.
Use natural language generation to create narrative data reports. Increase engagement (compared to regular reporting methods).
Use these tools to automate and streamline a variety of internal processes to save valuable time and resources.
Prioritize tasks and manage your time in the most efficient and effective manner via automated daily schedule-building based on your availability. React to changes in your schedule automatically via the software’s automated schedule-reorganization feature.
Automate time tracking and timesheet creation. Receive suggestions for prioritization and workflow via time-management analysis.
HR management software
Automate and streamline payroll, benefits, and other key HR events via self-operating workflows. Use ongoing business intelligence reports on turnover, diversity, employee compensation, and more to improve employee engagement and operational efficiency.
Leading-edge security tools like these protect your (and your customers’) data and assets from cyberattacks to keep operations running smoothly.
Scan written communication continuously for litigation risks. Receive automated alerts and suggestions when continuously run in the background.
Use threat intelligence to prevent and mitigate security risks. Receive swift reaction times and recommendations for next steps via cyberattack response services.
Each of these tools provides their own unique value propositions, supplying companies with benefits that augment specific aspects of their core operations. However, investing in multiple tools may not be feasible from a budget, adoption, and/or integration perspective. So, when making a decision about which tool to invest in, you must think about which one will provide you with the most upfront value for your investment.
Grammarly Business can help companies scale their internal and external communications for a relatively low investment, providing grammar, spelling, and punctuation suggestions in real-time while its tone detector simultaneously makes recommendations for improvement in tone. This streamlines communications companywide, paving the way for clear, concise, brand-aligned correspondences that land the way they’re intended to.
Through its ability to streamline communications workflows and integrate with a number of other tools and platforms, Grammarly provides organizational benefits to companies looking to save valuable time and resources, and increase productivity.
Grammarly Business also provides automated usage and performance statistics to administrators, allowing team leaders to analyze the data and use it to make informed decisions about bettering their current operational procedures.
It’s clear that tools like these can help streamline workflows and business processes in a number of ways. But what is it about AI-based tools in particular that makes them so valuable to businesses?
A closer look at how AI helps businesses scale
The advanced functionality of AI-based tools can help companies scale by:
- Reducing onboarding time for new employees
- Automating tedious, rudimentary tasks
- Empowering employees to focus on higher-value work around business strategy, customer experiences, and forecasting
- Identifying areas for improvement across an organization
Automating replies to common customer questions, for example, lets employees spend more time crafting a quality customer experience for situations that require a tailored response. Likewise, the time and energy your content marketing team can save through foregoing the manual editing process on blogs and social media posts can instead be spent refining long-term strategies.
One of the biggest benefits of AI technology involves organizing and utilizing data, as well as providing key insights. Grammarly’s dashboard, for example, allows leaders to easily identify areas for improvement in team writing and core communication skills, as well as manage licenses and central billing, all in the same place.
For most companies, building custom solutions to tackle their goals isn’t feasible. Implementing AI tools that can speed up workflows, cut down on time per task, and help with onboarding new employees quickly typically represents a much more beneficial and timely investment.
TIP: To get the most out of your AI investments, be sure they align with your long-term business strategy first.
For example, if your focus is on improving brand reputation, customer satisfaction, or internal digital communications, then Grammarly Business makes sense as an investment. If your main concern, however, is improving how your team collects and uses customer data insights, one of the “Data Analysis” tools would be better suited to this task.
The future of AI tools in business communication
A NewVantage Partners survey found that over 77% of enterprises currently leverage AI technology—a 12% increase from last year alone.
Of those enterprises, close to 92% report an acceleration in their pace of investment in AI. The market size of AI technology, valued at $27.23 billion in 2019, is projected to increase almost ten times over to reach an estimated $266.92 billion by 2027—a huge leap for a span of just eight years.
Perhaps this should come as no surprise, given that those enterprises that do invest in AI business tools almost unanimously report positive returns from this investment. According to one McKinsey & Company study, AI-driven business tools can increase company-wide EBIT by 5% or more.
More and more customers prefer to connect with companies via written communication: For example, 86% of respondents in one study preferred email over any other communication channel. Given this, business communication is going to continue to grow as a critical factor in determining a business’ long-term health and success.
Investing in modern AI digital communication assistants like Grammarly Business will play an instrumental role in improving both internal and external business communication swiftly, which translates to both valuable time, money, and resources saved.
Good communication can save your brand up to $62.4 million per year thanks to improved productivity and streamlined workflows, and can improve employee retention by up to 50%.
An investment in AI-based digital writing assistants—and other AI tools for business—means an investment in the future health and success of your company.