Customer experience (CX) teams are the frontline ambassadors of your company. They talk to your customers daily, handling all questions, issues, and complaints in real time. It’s safe to say that customer satisfaction, loyalty, and, ultimately, your bottom line hinges on their effective, efficient communication.

This means CX has the most to gain from gen AI, yet they are the least likely team to adopt it. According to our 2024 State of Business Communication report, only 37% of CX workers use AI at work.

Hear from two CX leaders as they unveil new data from the report specific to how CX teams can optimize their daily communication with gen AI. They discuss teamwide inefficiencies and share how they plan to leverage AI to unlock more efficient, empathetic, and effective communication at scale. Don't miss this opportunity to gain valuable insights and actionable strategies to stay ahead of the curve and elevate your CX operations. Watch on-demand now.