Unlock the $700M upside to the customer experience in this free ebook for CX leaders.

  • Nearly 70% of customers say their standards for a good experience are higher than ever. Learn about four different realities CX teams must face in the most critical era yet.
  • Get a quick crash course in strategies that can improve the way your team communicates and operates, like integrating your technology.
  • See how Grammarly Business helps enterprise teams communicate more accurately and consistently while providing admin tools that monitor adoption.

“For today’s consumers, just getting a response from a brand—even if it’s timely—is not enough. Consumers want a high-quality experience. They have high expectations for consistency, convenience, friendliness, speed, and more besides. 75% expect consistent experiences across multiple channels. 53% say that unclear communication is the biggest issue preventing them from a positive customer experience.”

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