2023 The State of

In 2022, our State of Business Communication report with The Harris Poll found that miscommunication costs US businesses $12,506 per employee per year. Now more than ever, there is a direct line between effective communication and business results.

Our 2023 report explores the daily impacts of miscommunication and how companies can activate effective communication to achieve goals. Identify opportunities to get the most out of this essential part of business.

Download the report from Grammarly and The Harris Poll to learn more.

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A trend that we see across a lot of our clients and studies at the Harris Poll… is that focusing on the bottom line and pressure to deliver is increasing, which makes getting communication right that much more important.

Abbey Lunney
Managing Director, Trends and Thought Leadership at The Harris Poll

Communication challenges
are growing

Time spent on written communication has grown 18% since last year.
Time spent on written communication has grown since last year
Leaders report a 12% decline in the effectiveness of written communication.
Leaders report a 12% decline in the effectiveness of written communication
15% productivity decline
Leaders report "decreased productivity" (+15% YoY) due to poor communication
7% year over year
Workers report "increased stress" (+7% YoY) due to poor communication

Leaders report positive effects when communication is done right

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72% say it increases productivity
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63% experience higher customer satisfaction
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60% notice more employee confidence
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41% say it decreases their stress

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