Hello, I love english but I am not a native english speaker. So, it will be always difficult for me. I needed some clarifications.
For an example, if someone tells me that I am very grateful for your help, You have been amazing. I normally say it's my pleasure. I am glad that I could help. What else can i say to leave an impact?
Sometimes, people tell me that i am not a computer literate or technology friendly, I am new to this. I normally say I understand. What else I could say to address their point? Something like they should feel it's common problem and nothing to be sorry.
Sometimes, people tell me that I was confused. I say, I can understand the confusion. Is it correct English? What else could have been used?
1. Can you provide me some statements for best wishes like, I wish you best, have a good one, I hope you won't face this problem in future.
2. For empathy, like I know what you have gone through, I understand your problem, I wish I could do something to help you.
3. If I provide some steps what different statements can I use? Like, you can follow above steps. Above are the steps, let me walk you through the steps.
Holy Guacamole! Not sure how I landed here. Abhi, you should not be here asking for correct expressions. Grammatically correct expressions will not help you. Empathy will. Does not matter what language you speak, connect with the caller. Old folk who have no access to kids and grandkids, separated, divorced, sacked, etc., all who cannot vent in their environment will vent on the phone. Think of each person as your grandmother/grandfather and empathise with everything they say. Language or grammar does not matter. For a bit of fun watch the Mumbai Calling series. Maybe watch Judi Dench training call centre workers in the Marigold Hotel flick. Now, why was I here?
|link comment||answered Sep 09 '15 at 18:55 Siriyo New member|
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