Billing/Subscription

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Why would you renew my subscription without my permission!  HOW DARE YOU

asked Jun 09 '12 at 16:33 d New member

Grammarly.com, I'm finding that you a more and more resembling a scam operation rather than a legitimate and honest business.

Allen RichersonJul 05 '12 at 16:23

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2 answers


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First of all, I didn't renew your subscription.  So you are out of line for yelling at me or any other contributor here on Grammarly Answers.

Secondly, Grammarly Answers is a forum for the discussion of grammar.  It is not a support forum for the Grammarly program.  You would know that, had you bothered to read the instructions on either the "Ask Question" page or the suggestion card in the program. Furthermore, we don't work for Grammarly.  You need to contact Support.

That said, if you click "Your Account" from inside the checker, it will tell you exactly when you will be charged again.

link answered Jun 09 '12 at 16:55 Jody M. Expert

Amen.

TolleyJun 09 '12 at 17:08

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2

You really should have a clear understanding of your own actions before you start spewing anger at others, Dena.  Perhaps you are very young.  This could explain your lack of understanding of basic procedures.  I don't work for Grammarly.  I don't even have to peek at their terms of service to understand how they could "dare" to charge your credit card. Here's how it works for virtually every reputable company that sells a subscription to a service online:

 

  • You sign up for the service.  It may be a trial service, a monthly subscription or an agreement for a longer period.
  • You supply your credit card information.
  • Before submitting your contract, you click on a box that says I have read something and agree to the terms.
  • When the trial period ends or the renewal date arrives, your credit card is charged.

 

If you failed to read the agreement, this is outside of the control of the company.  That holds true whether you have signed a contract in person or online.  Since you have a credit card, you are old enough to understand that you are responsible for understanding the agreements you make.  If you don't learn that, you are destined to repeat the same angst over and over throughout your life.  Pay attention to the terms of contracts you make. It is okay to feel angry, but it is misplaced.

 

Most companies, and I imagine that Grammarly is one of them, will refund the charges if you politely ask.  All you have to do is contact them, tell them that you didn't understand (nor paid attention) that it was time for renewal, and you would like to cancel your subscription.  Problem solved.  Blood pressure back to normal.

link comment answered Jun 09 '12 at 17:35 Patty T Grammarly Fellow

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