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As per Mr.X statement the laptop is affected full of viruses and unable to clean the viruses. Unable to connect the laptop to check this issue. So I have requested to format this computer. Informed the user, but rightnow the user is busy(meeting), so waiting for the user laptop.

asked Jun 20 '13 at 06:22 charnitha New member

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Mr X states that the laptop is infected with a virus and cannot be cleaned.  I was unable to confirm as the laptop will not start.    I propose to re-format the hard drive but I am awaiting the user's  authority to do so - he is now in a meeting.

link comment answered Jun 20 '13 at 13:21 Michael Cranfield Expert

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